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Help & Support

Your Home
Your Home
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  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
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  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
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Water Usage Calculator

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  Our interactive map gives information about supply issues and current investment projects across Scotland
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  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
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  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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About Us
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- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
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  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
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  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Colin Lindsay

Blog: Can Scotland Support More Data Centres? - Colin Lindsay

Colin Lindsay, Developer Services Manager at Scottish Water Horizons, takes a look at how Scotland can take a sustainable approach to supporting the development of data centres

11 June 2026

Pupils at St Andrew's Primary School helped to create a new wetland area at the school

Planting the Seeds for Nature-Based Solutions in St Mary’s

08 June 2026

Scottish Water Chair Deirdre Michie raising a pint of water ahead of World Cup

Blog: Let's Support Scotland on and off the World's Biggest Stage - Deirdre Michie

08 June 2026

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News

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Scottish Water and Scottish Fire and Rescue Service on Safety Patrol at Gladhouse

Scottish Water and the Scottish Fire and Rescue Service this week warned people about the dangers at reservoirs and other bodies of water when they patrolled a popular reservoir in Midlothian.

21 January 2026

outdoor garden tap on a stone wall

Protect Outdoor Taps and Vacant Properties – Don’t Leave Taps Running

We're asking rural customers to insulate pipes, check vacant properties, and never leave taps running to prevent bursts and leaks

09 January 2026

pipe with tap lagged with insulation

Freeze Alert: Protect Your Pipes this Winter

We're urging homeowners and businesses across Scotland to protect their pipes from freezing and bursting this winter to prevent costly water damage and disruption.

07 January 2026

Scenic view of a calm reservoir reflecting the sky, with mountains in the background and sparse vegetation along the shore.

Stay Safe Around Reservoirs

Scottish Water is urging people to stay safe around reservoirs and other watercourses ahead of some forecast cold weather.

30 December 2025

Icicles hanging from a roof in winter

Protect Property and Pipes from Water Damage this Winter

Protecting pipes from freezing weather will reduce the risk of bursts, property damage and water losses

18 November 2025

Scottish Water van out on snowy road

Check Your Pipes as Freeze Sees 30% Increase in Bursts

We're urging customers to check their pipes for bursts as sub-zero temperatures see a 30% increase in two days

10 January 2025