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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
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- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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Careers

News & Views
Help & Resources
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  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

A group of 10 members of West Dunbartonshire Leisure at the awards night, with 3 men dressed in kilts and 7 ladies in dresses. They are cheering with women in middle of group holding the award.

West Dunbartonshire Leisure wins national award

West Dunbartonshire Leisure has won a national award showcasing its exceptional Learn to Swim programme for young people and adults.

08 October 2026

From Peatlands to Power: Net Zero Projects Deliver Benefits Beyond Carbon

01 October 2026

BLOG World of Water Meets in Glasgow

01 October 2026

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News

Scottish Water CEO Alex Plant in hard hat and hi vis PPE outside.

BLOG: Drought, heat and water shortages. Why Scotland is not immune - Alex Plant CEO

Scottish Water’s Chief Executive Alex Plant explains why Scotland must act now to build long-term water resilience ahead of IWA global water congress

18 August 2026

Scottish Water: Official Supporter of the Glasgow '26 Commonwealth Games

Scotland's famed world-class water will ensure visitors, officials and athletes stay fully refreshed throughout the Games.

22 July 2026

CEO Alex Plant and COO Peter Farrer at the Scottish Water stand at the Royal Highland Show 2026

IWA Glasgow 2026: A world of water challenges. A city ready for the conversation.

Our CEO Alex Plant shares his thoughts ahead of the IWA Glasgow World Wter Congress & Exhibition event in October

22 July 2026

Scottish Water Chair Deirdre Michie raising a pint of water ahead of World Cup

Blog: Let's Support Scotland on and off the World's Biggest Stage - Deirdre Michie

From Biggar to Boston, Scottish Water Chair raises a glass to Scotland at the World Cup and urges us all to come together in support

08 June 2026

Alex Plant giving keynote speech at lectrurn

BLOG: Glasgow 2026 is coming. If you work in water, this Congress matters - Alex Plant CEO

As Glasgow prepares to host the IWA World Water Congress 2026, Scottish Water CEO Alex Plant shares why this is a defining moment for the water sector – and why you should be there.

14 May 2026

head and shoulders of Scottish Water Board Chair Deirdre Michie in front of a vibrant red leafed tree

BLOG: Water efficiency is an opportunity, not an obstacle - Scottish Water Chair Deirdre Michie

Scottish Water Chair discusses her thoughts on the 30th United Nations Climate Change Conference in Brazil

19 November 2025

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