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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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Careers

News & Views
Help & Resources
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  Access our publication scheme or request information
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- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

A group of 10 members of West Dunbartonshire Leisure at the awards night, with 3 men dressed in kilts and 7 ladies in dresses. They are cheering with women in middle of group holding the award.

West Dunbartonshire Leisure wins national award

West Dunbartonshire Leisure has won a national award showcasing its exceptional Learn to Swim programme for young people and adults.

08 October 2026

From Peatlands to Power: Net Zero Projects Deliver Benefits Beyond Carbon

01 October 2026

BLOG World of Water Meets in Glasgow

01 October 2026

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News

showing t-junction copper pipes with insulation

Heat, Insulate and Protect: Customers Advised to Check Early to Protect Property and Pipes From Water Damage This Winter

Householders and businesses are being asked by Scottish Water to check in the coming weeks to ensure their water pipes are protected from cold weather this winter and help minimise the risk of bursts and property damage.

08 October 2026

Stoltman Brothers Encourage Us All To Use Less Water

07 October 2026

Scottish Water: Official Supporter of the Glasgow '26 Commonwealth Games

Scotland's famed world-class water will ensure visitors, officials and athletes stay fully refreshed throughout the Games.

22 July 2026

A Reservoir with a dock and grass on the side

Stay Safe Around Reservoirs and Other Watercourses

Join us at Scotland's Water Safety Open Day at Loch Lomond for a fun way to learn about being safe around water

17 July 2026

a small class of children visiting a water treatment works on Gigha with their teachers and two Scottish Water employees

Generation H2O Education Programme Reaches 100K Young Water Champions

Our water lessons for schoolchildren are helping the next generation learn to care for our water

08 July 2026

2 young girls on a float in the swimming pool enjoying their lesson

Life-saving lessons across Scotland for Drowning Prevention Week

With 15 drownings in the UK during last month’s heatwave, it is more important than ever that Learn to Swim lessons across Scotland are teaching more than 86,000 children how to be safer in and around water to mark Drowning Prevention Week during June.

19 June 2026