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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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- Keeping You Informed
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- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
  Find out about our industry leading procurement process
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News & Views
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  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

A group of 10 members of West Dunbartonshire Leisure at the awards night, with 3 men dressed in kilts and 7 ladies in dresses. They are cheering with women in middle of group holding the award.

West Dunbartonshire Leisure wins national award

West Dunbartonshire Leisure has won a national award showcasing its exceptional Learn to Swim programme for young people and adults.

08 October 2026

From Peatlands to Power: Net Zero Projects Deliver Benefits Beyond Carbon

01 October 2026

BLOG World of Water Meets in Glasgow

01 October 2026

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News

Drone shot of North Third Reservoir on sunny clear blue sky day

Scottish Water Improves Visitor Access at North Third Reservoir

Visitors to North Third Reservoir near Stirling can now benefit from improved access following the completion of a series of upgrade works at the popular beauty spot.

25 August 2026

dirty yellow space hopper in open blocked sewer

Blog: Hidden Challenges of Scotland's Sewers - Deirdre Michie

Scottish Water chair Deirdre Michie reflects on the serious challenges we face to keep our hidden wastewater network running

30 April 2026

The Great Escape Underground As Road Reopens After Tunnel Challenge

A busy road in Glasgow city centre has reopened nearly five months after heavy rain saw a large sinkhole form in the middle of the carriageway

26 March 2026

Front cover of the Scottish Water Business Plan featuring a male employee holding a clipboard against a scenic backdrop

Scottish Water Unveils £13.4bn Plan to Protect and Improve Scotland’s Water Services

Scottish Water has set out a £13.4bn investment plan for 2027–2033 to safeguard and enhance water and wastewater services for customers, communities and businesses across Scotland.

27 February 2026

Scottish Water 4x4 vehicle beside a snowy reservoir dam with forested hills in the background.

Average Scottish Household Water Bill to Increase by £42 from April 2026

From April 2026, average household water and waste water charges in Scotland will rise by £42 to support essential services and national infrastructure investment

22 January 2026

Customers in Tayside urged to save water

Scottish Water is calling on customers in the Dundee and Tayside area to continue to save water in homes and gardens – despite recent rain across Scotland.

16 October 2025