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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
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About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
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  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
  Find out about our industry leading procurement process
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News & Views
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  Find out about maintenance work which may affect your supply
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- Education
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Contact Us

Education

News & Views

A group of 10 members of West Dunbartonshire Leisure at the awards night, with 3 men dressed in kilts and 7 ladies in dresses. They are cheering with women in middle of group holding the award.

West Dunbartonshire Leisure wins national award

West Dunbartonshire Leisure has won a national award showcasing its exceptional Learn to Swim programme for young people and adults.

08 October 2026

From Peatlands to Power: Net Zero Projects Deliver Benefits Beyond Carbon

01 October 2026

BLOG World of Water Meets in Glasgow

01 October 2026

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News

Paralympic champion, Toni Shaw, pictured in pool with child who is wearing blue Scottish Water branded swim cap.

Olympians Inspire the Next Generation of Swimmers

Young swimmers in East Renfrewshire had a once-in-a-lifetime opportunity to swim alongside Olympic and Paralympic champions during a landmark event celebrating East Renfrewshire’s contribution to a national learn-to-swim programme

24 September 2026

Gordon Hunter from Scottish Swimming being presented by Rókur í Jákupsstovu from European Aquatics with the gold standard certificate.

Scottish Learn to Swim Framework receives gold standard from European Aquatics

The Learn to Swim National Framework, led by Scottish Swimming and supported by Scottish Water, was awarded Gold Level Certification during the Swim Safe Europe Conference of European Aquatics in Paris.

17 September 2026

Children wearing Scottish Water Blue swimming caps use colourful pool noodles during a swimming lesson

Learn to Swim Programme Reaches New Heights

Commonwealth athletes welcome new figures that show more than 220,000 children and adults across Scotland have taken the life-changing opportunity to learn to swim

10 September 2026

Group photo of Dunard Primary Children, teacher Mr Montgomery, Glasgow Science Centre reps Gillian Land and Joe Oxley - Gleister, Alex plant and Lorna Neilson standing beside water exhibit at Glasgow Science Centre.

Scottish Water and Science Centres Partner for Water Cycle Workshops Third Year

Scottish Water and Scotland’s science centres will bring hands-on water cycle and conservation workshops to more than 2,600 pupils across the country.

01 September 2026