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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
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- Campaigns
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Water Usage Calculator

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In Your Area
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  Our interactive map gives information about supply issues and current investment projects across Scotland
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  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
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  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
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- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
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- Careers
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News & Views
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  Find out about maintenance work which may affect your supply
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Colin Lindsay

Blog: Can Scotland Support More Data Centres? - Colin Lindsay

Colin Lindsay, Developer Services Manager at Scottish Water Horizons, takes a look at how Scotland can take a sustainable approach to supporting the development of data centres

11 June 2026

Pupils at St Andrew's Primary School helped to create a new wetland area at the school

Planting the Seeds for Nature-Based Solutions in St Mary’s

08 June 2026

Scottish Water Chair Deirdre Michie raising a pint of water ahead of World Cup

Blog: Let's Support Scotland on and off the World's Biggest Stage - Deirdre Michie

08 June 2026

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News

Scottish Swimming's Alan Reed with schoolboy Ruben Norbury with his winning cap design in centre and mum Jane on right at a swimming pool

Young Reuben Makes a Splash with Winning Design

Cap celebrating 10 years of Learn to Swim programme created by Glasgow youngster

22 December 2025

Young boy with Learn to Swim swimming cap on

Scotland Sees 56% Increase in People Learning to Swim

The number of Scots taking part in the Learn to Swim programme has increased by more than half over the past seven years, according to a new report

18 December 2025

Paralympian swimmer Toni Shaw with a young boy in a swimming pool at a Learnt to Swim lesson

Big Rise in Swimmers with a Disability Marks Major Leap for Inclusion

Paralympian Toni Shaw champions inclusion with a 69% rise in children with disabilities learning to swim

28 November 2025

Large group on steps of Edinburgh's Dynamic Earth building, to celebrate 10 years of Learn to Swim programme

Decade of Teaching Scotland to Swim Capped at Anniversary Event

Ten years of building ‘Generation Swim’ celebrated in Edinburgh

03 November 2025

kid in swimming pool with floats

Pioneering Initiative Surpasses 210K Milestone

More than 210,000 people across Scotland have learned to swim, thanks to pioneering partnership with Scottish Swimming and Scottish Water

26 June 2025

Scientist in lab coat using a laptop with advanced laboratory equipment in the background.

Celebrating Career Journeys: Susan Lee's Insights for Scottish Careers Week

In honour of Scottish Careers Week, Susan Lee shares her perspectives on career development, offering insights into the evolving job landscape in Scottish Water. This blog highlights the importance of fostering growth, adaptability, and passion in navigating career paths across various industries.

11 November 2024