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Independent Customer Group - First Year Report 21/22

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This report reviews the work of the group during its first year of operation

Drinking Water Directive

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The water we supply requires to be compliant with stringent regulatory quality standards in order to maintain and protect public health and support a flourishing Scotland. 

New WTW in Stoer

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Scottish Water customers in one of the most picturesque areas of the country are now benefiting from a multi-million pounds investment by the utility after the completion of work on a new water treatment plant.

Overflow FAQs

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Overflow (CSOs) FAQs

Chloramination FAQs

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Chloramination FAQs

Network Mains Sampling and Flushing FAQs

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Nework Mains Sampling and Flushing FAQs

Discoloured Water FAQs

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Discoloured Water FAQs

Trade Union Latest

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Scottish Water's latest statement on industrial action and helpful information for our customers

Document Hub

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Key information about our work, our performance and public sector policies

Trade Union Latest: Scottish Water Statement

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Scottish Water's latest statement on industrial action by GMB, Unison and Unite unions