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Independent Customer Group - First Year Report 21/22

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This report reviews the work of the group during its first year of operation

Authorised Departures

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The process for any departure from the provisions of Public Water Supplies (Scotland) 2014 Regulations

Valuing Our People

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We value individuality, with an open and inclusive working culture where everyone feels comfortable to be themselves

Looking After Our People

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We actively support the health and wellbeing of our employees to ensure they are enabled, engaged and energised

Water Safety

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Find out how to stay safe around water and learn the water safety code

Water For Life

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Learn about the importance of water

The Water Cycle

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Learn why the water cycle is important to us

Making a Claim

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Important information on our claims process

Escalating issues

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Follow our process for escalating any issues you may have

Factsheets

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Factsheets