All Restrictions Lifted - Killin, FK21
Killin Water Supply
We are pleased to confirm that all restrictions have now been lifted. Customers can use their tap water as normal. We thank everyone for their patience, support and community spirit!
Stage 5 - Final Update
Killin water supply – all restrictions lifted
We are pleased to confirm that all water restrictions in Killin have now been lifted with immediate effect, and customers can use their tap water as normal.
Public health has remained our top priority throughout our response to this incident, and we thank all local residents and businesses for their patience and co-operation throughout.
Following extensive network flushing and rigorous testing, our incident management team – working closely with partner agencies including SEPA and the NHS – has confirmed that there is no risk to public health from the water supply. The advice not to use mains water is no longer required.
What this means for customers
Customers can now use their tap water as normal for:
- Drinking
- Cooking and food preparation
- Brushing teeth
- All other household uses
What’s happening next
To support the ongoing recovery, water will temporarily continue to be tankered into the network from elsewhere while work continues behind the scenes to prepare the local water treatment works for its return to full operation in due course.
Some customers may experience intermittent supply issues during this period. This is mainly due to tanker operations and customer demand as normal supplies are restored.
No water will be abstracted from the River Dochart for use at the treatment works until SEPA has confirmed there is no evidence of pollution.
Support for customers
Support for customers remains in place at McLaren Hall for the time being, including the bottled water collection points, the customer information point and hot food provision.
We recognise the inconvenience the restrictions caused to homes and businesses, and we thank customers for their patience and for the warm welcome and support our teams received in the village.
We have provided additional plastic recycling facilities with a skip now available at the BEAR site and three plastic bins installed at McLaren House.
Further info:
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
