Scottish Water Roles FAQs
Scottish Water Roles
Our engineers use and develop their skills in a wide range of roles across Scottish Water.
Working with colleagues across the organisation and our supply chain, they help us deliver affordable, resilient and reliable water and waste water services for Scotland.
Typical engineering roles we recruit for are: Project Manager; Intervention Manager; Strategic Planner; Asset Planner.
Typically they are involved in testing water and waste water samples and providing analysis in accordance with regulatory and operational requirements.
They also get involved in working out what the best processes are for treating water to ensure that our water quality remains high and in line with our customer’s expectations.
Typical science roles we recruit for are: Scientist; Process Scientist
Our customer-facing people operate and maintain our water and waste water services, helping customers and communities across Scotland. If you enjoy working outdoors, solving problems and doing varied work that makes a difference, one of these roles could be right for you.
In these roles you could be:
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Operating and maintaining our treatment works
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Providing an emergency response to both customers and assets 24/7 when needed
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Resolving the cause of customers’ problems – which can be burst or leaking pipes, blocked drains, water quality issues, pressure adjustment and odours
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Managing new connections needed for new houses or businesses to our services
Typical field based roles we recruit for are: Water or Waste Water Treatment Operator; Field Service Adviser; Network Service Operator; Network Maintenance Operator.
Our customers can contact us 24/7 about issues with their water and waste water services.
Our customer service people assess each enquiry, resolve it where possible or connect the customer with the right team. If you enjoy helping people and providing a great service, this could be the role for you.
Typical roles we recruit for are: Customer Service Adviser.
The Corporate Affairs team help promote and safeguard that reputation.
In this team you could be involved in:
- Helping to promote Scottish Water by understanding the political and media environment in which we operate
- Helping to shape our presence in the news and maintain close ties with government at a local and national level
- Working with communities across Scotland; listening to our customers and working closely with them to provide the best service possible
- Looking after our branding; making sure we are always presenting ourselves consistently and to the highest standards
The Corporate Affairs team also manage our website and social media presence, helping to keep our customers informed and educated.
At the heart of Finance are three core foundations which underpin all our activities. Typically, you will be involved in:
- Ensuring the business is provided with Quality Information to support the decision-making processes and strategic thinking
- Providing the right Control mechanisms to minimise loss and manage risk but avoiding an over-bureaucratic culture
- Providing Added Value Services in all our activities
Whether a customer is calling the Contact Centre to talk to us, our scientists are testing water samples, or our people are sending e-mails, the team is there digitally enabling them.
You will be providing Scottish Water with safe technologies that will deliver improved service performance and provide innovative solutions that align with the needs of the business now and in the future.
Working in this team you will be involved in:
- Leading and developing strategies to exploit new emerging technologies
- Exploring and introducing new tools using data analytics to provide insights that drive organisational improvements
- Providing efficient, reliable project delivery services on budget while embracing a variety of methodologies that deliver projects at the quality and pace demanded by you
Our People team aims to create a positive work environment, where inspiring and trusted leaders ensure that each and every one of our diverse and talented employees in Scottish Water:
- Realises their full potential
- Finds meaning from the work that they do
- Feels motivated and equipped to sustain high performance
- Is adaptable, engaged and involved
Our People roles cover areas including learning and development, employee relations, resourcing, reward, wellbeing and inclusion, people services, systems and insights, and organisational development.
