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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
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- Check the quality of your water
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Water Usage Calculator

Check the quality of your water
In Your Area
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
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  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
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Careers

News & Views
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  Access our publication scheme or request information
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  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

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Water and Waste Water Charges 2024 to 2025

News Article Page

1 February 2024

Water and Waste Water Charges 2024 to 2025: Supporting Vital Investment for Future Services

Noventa Energy Acquires Innovative Heat From Waste Water Assets From Scottish Water Horizons

News Article Page

17 October 2024

Noventa Energy (Noventa), a leading provider of decarbonised heating and cooling solutions, has acquired three innovative heat from waste water assets from Scottish Water Horizons

Scottish Water Delivers Second Best Year Despite Extreme Weather

News Article Page

13 August 2026

Scottish Water delivered its second-best operational year on record, with record customer satisfaction, record investment and its lowest ever number of serious pollution incidents.