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Here’s some important information about the wholesale market, our charges and other policies

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Learn more about Charitable Exemptions Scheme

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Businesses pay Licensed Providers for their water, waste water and drainage services

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Find out how running a business from home can change how you are charged for services

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We provide all the support and information required for unplanned changes to services

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If you have experienced problems with our service, then we want to hear about it so we can improve

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Premises that are both domestic and business are subject to different charging rules

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Find out about our process when we can't get access

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Did you know you can choose your water meter type?

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Discover how Licensed Providers can apply to install dataloggers and help customers monitor their water usage