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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
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  Calculate how much water and energy you use daily around your home
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Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
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  Our interactive map gives information about supply issues and current investment projects across Scotland
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  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
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  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

Current Service Updates
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
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  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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  Find out about our industry leading procurement process
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Careers

News & Views
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Help & Resources
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  Coronavirus Information
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  Find out about maintenance work which may affect your supply
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  Find out about our Outdoor Access Code
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- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

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Water Cycle Education Pack

Content Page

Water Cycle Education Pack

All News & Views Articles

Content Page

Catch up on the latest news & views from across Scotland

Water is Always Worth Saving

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Help protect a precious resource and make small changes to save water and energy – good for pocket & planet

Your Waste Water

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Find out more about our wastewater services such as septic tanks, sewage pollution and sewer flooding.

Annual Consultative Meeting

Content Page

We hold a annual consultative meeting to listen to your views on Scottish Water

News & Views

Content Page

Find out all the latest Scottish Water news & views

Energy & Sustainability

Content Page

Learn about how we are making Scottish Water a truly sustainable service

Sewer Flooding

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Sewer flooding and Scottish Water's responsibilities

Staney Hill Lerwick project Update October 2018

Content Page

Scottish Water alongside our alliance partner, Efficient Service Delivery (ESD), are carrying out a programme of works on the water network in Lerwick.

This work will ensure that we continue to provide clear, fresh drinking water to our customers for many years to come.