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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
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  Details of our latest community events
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  We’ll keep you informed when our work affects you
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
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  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

Current Service Updates
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
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  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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- Procurement & Supply Chain
  Find out about our industry leading procurement process
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Careers

News & Views
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Help & Resources
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  Access our publication scheme or request information
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  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

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Winter Wrapped Up

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Simple steps to save water, save money & protect your home this winter

Bogus Callers

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Follow our card, check and call advice

Nature Calls

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Many wipes are made with plastic. Protect our rivers and beaches. Bin the wipes

Customer Advice - Winter 2022

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Customer Advice following winter weather

Helpful resources

Content Page

More resources and videos to help you protect your pipes

Advice on frozen or burst pipes

Content Page

What to do if you have a frozen or burst pipe

Visiting North Third Reservoir

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Only a 15-minute drive from the centre of Stirling, North Third Reservoir is surrounded by a picture-perfect Scottish landscape of rolling hills, dense woodland, and rocky outcrops.